0°Recent Blog Posts - Frank Online Marketing
Customer’s AREN’T Always Right, Dammit! So What Can A Seller Do? - Blog – Frank Reactions
This is a replay of one of our most popular episodes, first aired in April of 2016. If you missed it, have a listen; lots of good stuff in here! If you’ve ever worked in customer service, there’s a good chance you’ve had to deal with cranky, unreasonable, lying (or at least, exa...
Published at Frank Online Marketing
This is a replay of one of our most popular episodes, first aired in April of 2016. If you missed it, have a listen; lots of good stuff in here! If you’ve ever worked in customer service, there’s a good chance you’ve had to deal with cranky, unreasonable, lying (or at least, exa...
Published at Frank Online Marketing
The 6 D’s of Customer Service Expert Shep Hyken - Blog – Frank Reactions
How a Chocolate Bar Turned Customer Service Expert Shep Hyken Into a Big Fan Customer service expert Shep Hyken tells a story in today’s interview of walking into a hotel and being given a full chocolate bar and bottle of water when he checked in. Nice little customer service touch, you thi...
Published at Frank Online Marketing
How a Chocolate Bar Turned Customer Service Expert Shep Hyken Into a Big Fan Customer service expert Shep Hyken tells a story in today’s interview of walking into a hotel and being given a full chocolate bar and bottle of water when he checked in. Nice little customer service touch, you thi...
Published at Frank Online Marketing
From Vision To Customers: How To Create A Service Culture - Blog – Frank Reactions
Tips For Creating a Service Culture in Your Organization Jeff Toister’s new book, The Service Culture Handbook, gives practical, step-by-step guidance for how to create a culture of strong, caring customer service in your organization. It is a great companion …Continue Reading →...
Published at Frank Online Marketing
Tips For Creating a Service Culture in Your Organization Jeff Toister’s new book, The Service Culture Handbook, gives practical, step-by-step guidance for how to create a culture of strong, caring customer service in your organization. It is a great companion …Continue Reading →...
Published at Frank Online Marketing
From Vision To Customers: How To Create A Service Culture - Blog – Frank Reactions
Tips For Creating a Service Culture in Your Organization Jeff Toister’s new book, The Service Culture Handbook, gives practical, step-by-step guidance for how to create a culture of strong, caring customer service in your organization. It is a great companion piece to Jeanne Bliss’s C...
Published at Frank Online Marketing
Tips For Creating a Service Culture in Your Organization Jeff Toister’s new book, The Service Culture Handbook, gives practical, step-by-step guidance for how to create a culture of strong, caring customer service in your organization. It is a great companion piece to Jeanne Bliss’s C...
Published at Frank Online Marketing
What I Learned About Customer Experience at the CXPA’s 2017 Insight Exchange - Blog – Frank Reactions
Why I Go to the CXPA Insight Exchange Of all the customer experience conferences I go to the CXPA’s Insight Exchange is my favorite. Why? It is just the right size (about 350 people). Not so many that you feel …Continue Reading → The post What I Learned About Customer Experience...
Published at Frank Online Marketing
Why I Go to the CXPA Insight Exchange Of all the customer experience conferences I go to the CXPA’s Insight Exchange is my favorite. Why? It is just the right size (about 350 people). Not so many that you feel …Continue Reading → The post What I Learned About Customer Experience...
Published at Frank Online Marketing
Customer Experience Learnings From the CXPA Insight Exchange - Blog – Frank Reactions
Why I Go to the CXPA Insight Exchange Of all the customer experience conferences I go to the CXPA Insight Exchange is my favorite. CXPA, for those who aren’t familiar with it, is the Customer Experience Professionals Association. Why do I like this conference so much? The CXPA Insight Excha...
Published at Frank Online Marketing
Why I Go to the CXPA Insight Exchange Of all the customer experience conferences I go to the CXPA Insight Exchange is my favorite. CXPA, for those who aren’t familiar with it, is the Customer Experience Professionals Association. Why do I like this conference so much? The CXPA Insight Excha...
Published at Frank Online Marketing
Wowing Customers Doesn’t HAVE to be Expensive! - Blog – Frank Reactions
It Isn’t Just in the Luxury Market That You Can Wow Customers Yes, the Fairmont is a high-end hotel. So, yes, they do have more money to spend on “wowing” customers. But this is a great example of doing it …Continue Reading → The post Wowing Customers Doesn’t H...
Published at Frank Online Marketing
It Isn’t Just in the Luxury Market That You Can Wow Customers Yes, the Fairmont is a high-end hotel. So, yes, they do have more money to spend on “wowing” customers. But this is a great example of doing it …Continue Reading → The post Wowing Customers Doesn’t H...
Published at Frank Online Marketing
Wowing Customers Doesn’t HAVE to be Expensive! - Blog – Frank Reactions
It Isn’t Just in the Luxury Market That You Can Wow Customers Yes, the Fairmont is a high-end hotel. So, yes, they do have more money to spend on “wowing” customers. But this is a great example of doing it a way that DIDN’T cost much money. What did it take? It took staff ...
Published at Frank Online Marketing
It Isn’t Just in the Luxury Market That You Can Wow Customers Yes, the Fairmont is a high-end hotel. So, yes, they do have more money to spend on “wowing” customers. But this is a great example of doing it a way that DIDN’T cost much money. What did it take? It took staff ...
Published at Frank Online Marketing
Can Retailers Survive in the Age of Amazon? - Blog – Frank Reactions
Retail Survival = Seamless Experiences One of my favorite omnichannel retail stories is from Tesco in Korea. So when I spoke about changes in the retail world at the Seamless Africa conference a few weeks ago, I put up this picture and talked about it. Tesco developed a system where they display ...
Published at Frank Online Marketing
Retail Survival = Seamless Experiences One of my favorite omnichannel retail stories is from Tesco in Korea. So when I spoke about changes in the retail world at the Seamless Africa conference a few weeks ago, I put up this picture and talked about it. Tesco developed a system where they display ...
Published at Frank Online Marketing
How To Use Data To Fight Crime & Serve Citizens Better - Blog – Frank Reactions
How About Crime Preventers Instead of Crime Stoppers? Kris Andreychuk, Supervisor of Community Safety in the City of Edmonton’s Neighbourhood Empowerment Team, was frustrated. Get your FREE Transcript Now! His teams of social workers, police officers and youth workers were great at helping ...
Published at Frank Online Marketing
How About Crime Preventers Instead of Crime Stoppers? Kris Andreychuk, Supervisor of Community Safety in the City of Edmonton’s Neighbourhood Empowerment Team, was frustrated. Get your FREE Transcript Now! His teams of social workers, police officers and youth workers were great at helping ...
Published at Frank Online Marketing
Why You’d Better Care About Social Customer Care - Blog – Frank Reactions
Social Customer Care is Scary, But Inevitable I won’t lie to you: there’s a lot that can go wrong when you are interacting with customers online. But more and more customers are turning to social media when they’ve got a problem or complaint. If you aren’t there to offer t...
Published at Frank Online Marketing
Social Customer Care is Scary, But Inevitable I won’t lie to you: there’s a lot that can go wrong when you are interacting with customers online. But more and more customers are turning to social media when they’ve got a problem or complaint. If you aren’t there to offer t...
Published at Frank Online Marketing
Don’t Waste Your Money on Customer Service Training! - Blog – Frank Reactions
Customer Service Training Can Be Worthwhile, But… Customer service training is one of the most commonly searched terms online. Sadly, far too many companies throw away their money on such training. I bet United Airlines spends hundreds of thousands of …Continue Reading → The pos...
Published at Frank Online Marketing
Customer Service Training Can Be Worthwhile, But… Customer service training is one of the most commonly searched terms online. Sadly, far too many companies throw away their money on such training. I bet United Airlines spends hundreds of thousands of …Continue Reading → The pos...
Published at Frank Online Marketing
Don’t Waste Your Money on Customer Service Training! - Blog – Frank Reactions
Customer Service Training Can Be Worthwhile, But… Customer service training is one of the most commonly searched terms online. Sadly, far too many companies throw away their money on such training. I bet United Airlines spends hundreds of thousands of dollars on customer service training, a...
Published at Frank Online Marketing
Customer Service Training Can Be Worthwhile, But… Customer service training is one of the most commonly searched terms online. Sadly, far too many companies throw away their money on such training. I bet United Airlines spends hundreds of thousands of dollars on customer service training, a...
Published at Frank Online Marketing
9 of the Best Twitter Reactions to United Fiasco So Far - Blog – Frank Reactions
I love the way the Internet so often responds to awful situations with humour. More to come, no doubt. Post was last modified: April 10th, 2017 by Tema Frank The post 9 of the Best Twitter Reactions to United Fiasco So Far appeared first on Frank Reactions.
Published at Frank Online Marketing
I love the way the Internet so often responds to awful situations with humour. More to come, no doubt. Post was last modified: April 10th, 2017 by Tema Frank The post 9 of the Best Twitter Reactions to United Fiasco So Far appeared first on Frank Reactions.
Published at Frank Online Marketing
9 of the Best Twitter Reactions to United Fiasco So Far - Blog – Frank Reactions
I love the way the Internet so often responds to awful situations with humour. More to come, no doubt. The post 9 of the Best Twitter Reactions to United Fiasco So Far appeared first on Frank Reactions.
Published at Frank Online Marketing
I love the way the Internet so often responds to awful situations with humour. More to come, no doubt. The post 9 of the Best Twitter Reactions to United Fiasco So Far appeared first on Frank Reactions.
Published at Frank Online Marketing
