Frank Online Marketing

We help Canadian companies profit from the Internet, and non-Canadian companies sell to Canadians.

Recent Blog Posts

To Serve Your Customers Better, Know Yourself Better - Blog – Frank Reactions
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The post To Serve Your Customers Better, Know Yourself Better appeared first on Frank Reactions.
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How Much Would You Pay For Outstanding Customer Service? Burberry’s Flagship London Store Is Put To the Test - Blog – Frank Reactions
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The post How Much Would You Pay For Outstanding Customer Service? Burberry’s Flagship London Store Is Put To the Test appeared first on Frank Reactions.
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You Probably Never Thought About the Customer Experiences of This Growing Market - Blog – Frank Reactions
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The post You Probably Never Thought About the Customer Experiences of This Growing Market appeared first on Frank Reactions.
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Live Chat Software Mistakes to Avoid for Customer Service Success - Blog – Frank Reactions
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Live chat these days, whether AI-enabled or not, is kind of where the Internet was in 2000. Everyone thinks they’ve got to be there (and they are right!), but few do it really well. I gave one “spot the live chat software mistake” example a few weeks ago. Here’s another fr...
Published at Frank Online Marketing
Do You Dread Buying a New Car? This May Be the Car Buying Experience You’ve Been Dreaming Of - Blog – Frank Reactions
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The post Do You Dread Buying a New Car? This May Be the Car Buying Experience You’ve Been Dreaming Of appeared first on Frank Reactions.
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Customer Service Stories From Las Vegas (Tema’s Travels Series) - Blog – Frank Reactions
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Our travel year is well underway now. In the past 2 weeks, I’ve stayed in 4 cities: Vancouver, Edmonton, Las Vegas, back to Edmonton, now Boulder, Colorado. Of course it isn’t all fun and games (even though I was speaking at Bowl Expo in Vegas!): there are customer service stories to ...
Published at Frank Online Marketing
Live Chat Mistakes: Answer Your Customer’s Questions! - Blog – Frank Reactions
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  I’m about to take off on the first stage of a year+ of travel and working abroad. The first part will be a road trip to Vancouver, B.C., and since the weather has suddenly warmed up enough that even going through the mountains we probably won’t need snow tires. So I want to get...
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Can Culture Be Changed By a Female Leader in a Male Dominated Industry? - Blog – Frank Reactions
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The post Can Culture Be Changed By a Female Leader in a Male Dominated Industry? appeared first on Frank Reactions.
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Do You Have a Leaky Sales Funnel? Customer Experience Can Stop the Churn - Blog – Frank Reactions
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The post Do You Have a Leaky Sales Funnel? Customer Experience Can Stop the Churn appeared first on Frank Reactions.
Published at Frank Online Marketing
The New Rules of David Meerman Scott - Blog – Frank Reactions
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David Meerman Scott on What’s New in the New Rules of Marketing, PR, Sales & Newsjacking Today’s guest and I have something in common: we were both early explorers of the Internet and its marketing potential. He, however, ran with it in a way that leaves most of us breathless and ...
Published at Frank Online Marketing