Frank Online Marketing

We help Canadian companies profit from the Internet, and non-Canadian companies sell to Canadians.

Recent Blog Posts

How Much Would You Pay For Outstanding Customer Service? Burberry’s Flagship London Store Is Put To the Test - Blog – Frank Reactions
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The post How Much Would You Pay For Outstanding Customer Service? Burberry’s Flagship London Store Is Put To the Test appeared first on Frank Reactions.
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You Probably Never Thought About the Customer Experiences of This Growing Market - Blog – Frank Reactions
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The post You Probably Never Thought About the Customer Experiences of This Growing Market appeared first on Frank Reactions.
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Live Chat Software Mistakes to Avoid for Customer Service Success - Blog – Frank Reactions
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Live chat these days, whether AI-enabled or not, is kind of where the Internet was in 2000. Everyone thinks they’ve got to be there (and they are right!), but few do it really well. I gave one “spot the live chat software mistake” example a few weeks ago. Here’s another fr...
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Do You Dread Buying a New Car? This May Be the Car Buying Experience You’ve Been Dreaming Of - Blog – Frank Reactions
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The post Do You Dread Buying a New Car? This May Be the Car Buying Experience You’ve Been Dreaming Of appeared first on Frank Reactions.
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Customer Service Stories From Las Vegas (Tema’s Travels Series) - Blog – Frank Reactions
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Our travel year is well underway now. In the past 2 weeks, I’ve stayed in 4 cities: Vancouver, Edmonton, Las Vegas, back to Edmonton, now Boulder, Colorado. Of course it isn’t all fun and games (even though I was speaking at Bowl Expo in Vegas!): there are customer service stories to ...
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Live Chat Mistakes: Answer Your Customer’s Questions! - Blog – Frank Reactions
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  I’m about to take off on the first stage of a year+ of travel and working abroad. The first part will be a road trip to Vancouver, B.C., and since the weather has suddenly warmed up enough that even going through the mountains we probably won’t need snow tires. So I want to get...
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Can Culture Be Changed By a Female Leader in a Male Dominated Industry? - Blog – Frank Reactions
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The post Can Culture Be Changed By a Female Leader in a Male Dominated Industry? appeared first on Frank Reactions.
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Do You Have a Leaky Sales Funnel? Customer Experience Can Stop the Churn - Blog – Frank Reactions
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The post Do You Have a Leaky Sales Funnel? Customer Experience Can Stop the Churn appeared first on Frank Reactions.
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The New Rules of David Meerman Scott - Blog – Frank Reactions
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David Meerman Scott on What’s New in the New Rules of Marketing, PR, Sales & Newsjacking Today’s guest and I have something in common: we were both early explorers of the Internet and its marketing potential. He, however, ran with it in a way that leaves most of us breathless and ...
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21 Quotes about Customer Experience, Marketing & HR, from a year of Frank Reactions Podcasts - Blog – Frank Reactions
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21 Quotes about Customer Experience, Marketing & HR, from a year of Frank Reactions Podcasts - Blog – Frank Reactions
The Frank Reactions podcast gives me the great joy of interviewing many smart people in the customer experience, human resources and marketing worlds. As we begin 2018, here are some of my favorite quotes and tips from last year’s podcasts. …Continue Reading → The post 21 Quotes...
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