Recent Blog Posts - LoginRadius

Put Customer Data Security FIRST to Avoid Breaches Like Marriott’s
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Put Customer Data Security FIRST to Avoid Breaches Like Marriott’s
Whatever the cause of the breach, the fact that it flew under the radar for so long tells me that securing customer accounts was not the number one priority for Marriott’s board and CEO. Now they’re also facing down a security mess caused by their own negligence. So what must companies do to avoi...
Published at LoginRadius
Keep Your Online Customers Secure This Shopping Season
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Between Thanksgiving and Cyber Monday, an estimated 164 million people will be shopping online. As excited shoppers click from one e-tailer to another looking for the best deal, they are not always as alert as they should be. This distraction makes them much more susceptible to security risks. Ac...
Published at LoginRadius
Infographic: Making Customers Feel Seen in an Omnichannel World
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Infographic: Making Customers Feel Seen in an Omnichannel World
Learn what omnichannel means in today’s digital landscape. Customers now expect companies to give them better service the longer they interact with them, personalizing communications to fit everything they know about the customer. In this infographic, we give you the tools to humanize that omnich...
Published at LoginRadius
Why Your Enterprise Needs a Digital Business Transformation Strategy
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Why Your Enterprise Needs a Digital Business Transformation Strategy
Enterprise CIOs and VPs of technology face growing demands to scale their digital platforms. Gartner estimates that 2020 is the sink-or-swim year for mid- and large-sized enterprises—organizations with more than $250 million in annual revenue—to modernize their digital infrastructure. Scaling dig...
Published at LoginRadius
Reconsidering Social Login from a Security and Privacy Angle
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Reconsidering Social Login from a Security and Privacy Angle
Login methods may come and go, but customer identity is here to stay. In the aftermath of two massive data exposures at Facebook and Google+ that were amplified by social login, I want to talk about the implications for B2C enterprises. Are the privacy and security risks of social login still wor...
Published at LoginRadius
The Weather Network Featured at LoginRadius Event in Toronto
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The Weather Network Featured at LoginRadius Event in Toronto
Last week we marked our first live event in Toronto with an almost full-house! Held at the Speakeasy 21 Restaurant in the heart of Toronto’s Financial District attendees enjoyed some delicious food and inventive cocktails as well as lively discussion on consumer identity.
Published at LoginRadius
Improving Fan Experience in the Sports and Entertainment Industry
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Improving Fan Experience in the Sports and Entertainment Industry
Why is attendance steadily declining in an age when fans have the ability to become “Super Fans”? With the digital platforms and services available today, improved fan experience is an idea that more and more franchises are taking hold of. A customer identity and access management (CIAM) solution...
Published at LoginRadius
Improving Customer Experience in the Banking & Finance Industry
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Improving Customer Experience in the Banking & Finance Industry
Remember when you couldn’t go to the bank on Sunday or after 5:00? Conventions like these that used to go unquestioned in the banking industry have been completely disrupted in recent years, thanks to digital transformation. A customer identity and access management (CIAM) solution can help banki...
Published at LoginRadius
Improving Customer Experience in the Retail & E-commerce Industry
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Improving Customer Experience in the Retail & E-commerce Industry
Customer experience in the e-commerce industry has made serious strides in the last few years. Companies are doing everything they can to make sure that each customer’s experience is seamless and memorable. With a customer identity and access management (CIAM) solution, companies are able to lear...
Published at LoginRadius
Improving Customer Experience in the Public Sector
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Improving Customer Experience in the Public Sector
When people think of online customer experience, they might not consider it as being important in the public sector. But with so many daily services now available online, companies and organizations in the public sector are constantly looking for ways to provide customers with the best experience...
Published at LoginRadius
Are You Treating Your Customers Like Criminals?
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Are You Treating Your Customers Like Criminals?
Gartner Prediction: By 2022, digital businesses with great customer experience during identity corroboration will earn 20% more revenue than comparable businesses with poor customer experience. When people ask me what problems customer identity and access management solves, my reply is that first...
Published at LoginRadius
Improving Customer Experience in the Media & Publication Industry
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Improving Customer Experience in the Media & Publication Industry
The media and publishing industry is rapidly evolving in today’s digital transformation. Print companies are shifting to the online world and competing with digital sources for bigger audiences every day. In this fiercely competitive environment, and with consumer choice higher than ever, engagin...
Published at LoginRadius
Customer Spotlight – Hydro Ottawa
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Customer Spotlight – Hydro Ottawa
Hydro Ottawa, the largest local electricity distribution company in eastern Ontario, is also a pioneer in the Canadian utility industry. It is the first utility company in Canada to offer a voice assistant skill through both Amazon Alexa and Google Home. By focusing on their customers’ needs, Hyd...
Published at LoginRadius
Improving Customer Experience in the Travel & Hospitality Industry
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Improving Customer Experience in the Travel & Hospitality Industry
Let’s face it, planning a trip is no picnic. From booking the reservations to the final check-out, there are roadblocks at every step of the way. The travel industry has entered a new era of growth and transformation, with more than 57% of reservations being made online according to Rezdy. Yet fo...
Published at LoginRadius
Digital Transformation: Safeguarding the Customer Experience
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Digital Transformation: Safeguarding the Customer Experience
In today’s digitally connected world, superior customer experience is one of the biggest drivers for company success. At the heart of that experience is personalization, which harnesses the power of digital transformation in order to create curated experiences that can drive consumer engagement a...
Published at LoginRadius
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